Billing

Can I purchase gift cards for family or friends?

Of course! Who doesn't love the gift of dog walks or cat sitting?!?! You may purchase gift cards for your friends or family directly from our Square provider at the link below. Urban Tailz Gift Cards

Erik Johnson
Updated 10 months ago by Erik Johnson

Why do I have a short-notice surcharge on my bill?

We ask that you schedule all midday walks before 9am the day of. If you do not schedule your regular midday walk by 9am the day of, then there is a small $3 short-notice surcharge fee added to the wa…

Erik Johnson
Updated 10 months ago by Erik Johnson

Where can I access my invoices?

All of your invoices (current due as well as paid invoices) can all be found under the invoices tab on your online account or in the Time to Pet app. You can download a copy of the invoice to your co…

Updated 11 months ago

I don't want my credit card charged automatically. What do I do?

While auto-payment makes things easy for people, we understand it's not for everyone! All you have to do is remove your credit card on-file after making a payment.

Updated 11 months ago

How long do I have to pay my bill?

We ask that you pay your bill within two weeks of receiving your invoice. We will send a reminder invoice after two weeks if you have not yet payed your bill. We will charge your credit card automati…

Updated 11 months ago

How often do you invoice?

We send invoices monthly for our clients. The invoicing is done at the beginning of each month. You will only have to pay for services after services have already taken place. You will receive an ite…

Updated 11 months ago

What forms of payment do you accept?

We accept Mastercard, Visa, and American Express credit cards. All payments are done through our WePay merchant account. We also accept Chase QuickPay as well as checks written through your favorite…

Updated 11 months ago

Should I tip my walker?

Gratuity is not expected and varies from client to client. Some clients leave a percentage of their bill, some clients leave cash for the walker, some clients give walkers a Holiday bonus, and some c…

Updated 11 months ago

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