Our Company

How are my keys handled?

We ask for 2 sets of keys if possible. We understand it might not be possible if you have high-security keys or live in a high rise. 1 set of keys stays in your provided Urban Tailz lockbox that you…

Updated 17 hours ago

Why are you different than other dog walking companies?

Urban Tailz has been in business since 2000 making us one of the oldest dog walking companies in Chicago. We have learned a lot along the way and believe our experience gives us a leg up on other dog…

Updated 11 months ago

How do you train your walkers?

Our walkers spend the first week with Urban Tailz in training. We have each manager take the walker out on a training walk so the walker gets a different perspective from each manager (we've all been…

Updated 11 months ago

What is the best way to contact Urban Tailz?

We believe communication is one of the most important aspects of our business so we have made it as easy as possible to get in touch with us when needed. You can chat online with us via our website (…

Updated 11 months ago

What are your hours?

We are available for dog walks and pet sitting 7am to 9:30pm 365 days a year. Our regular office hours are 9am to 6pm Monday through Friday. There is always a manager on-duty during our dog walking h…

Updated 11 months ago

How long have you been in business?

Urban Tailz was started in May of 2000. We have enjoyed many years caring for the pets of Chicago and hope to spend many more years taking care of your pets!

Updated 11 months ago

Do you have boarding facilities?

We do not have boarding facilities so we are unable to board your pets.

Updated 11 months ago

Do you run background checks?

Of course! We care just as much as you do about our new dog walkers being trustworthy while taking care of our client's pets and being in our client's homes. We run background checks on all new walke…

Updated 11 months ago

Are you Licensed and Insured?

Urban Tailz is insured and bonded through Kennel Pro. Kennel Pro is highly regarded in the pet sitting industry. Clients have access to our up-to-date insurance information in the documents tab on th…

Updated 11 months ago

What areas do you service?

Specializing in: Logan Square, Humboldt Park, Avondale, Bucktown, and Wicker Park. We also service: Near West Side, West Town, River North, Near North Side, Gold Coast, Goose Island, Noble Square, Uk…

Updated 11 months ago

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