Our Company

Why are you different than other dog walking companies?

Urban Tailz has been in business since 2000 making us one of the oldest dog walking companies in Chicago. We have learned a lot along the way and believe our experience gives us a leg up on other dog…

Updated 32 minutes ago

What areas do you service?

Specializing in: Logan Square, Humboldt Park, Avondale, Bucktown, and Wicker Park. We also service: Near West Side, West Town, River North, Near North Side, Gold Coast, Goose Island, Noble Square, Uk…

Updated 2 days ago

What are your covid-19 procedures?

COVID-19 PROTOCOL We will be working as diligently as possible to keep our clients, staff, pets, and community safe. Our staff will be outfitted with facemasks, hand sanitizer spray, and leashes. In…

Erik Johnson
Updated 1 year ago by Erik Johnson

How are my keys handled?

We ask for 2 sets of keys if possible. We understand it might not be possible if you have high-security keys or live in a high rise. 1 set of keys stays in your provided Urban Tailz lockbox that you…

Updated 2 years ago

How do you train your walkers?

Our walkers spend the first week with Urban Tailz in training. We have each manager take the walker out on a training walk so the walker gets a different perspective from each manager (we've all been…

Updated 2 years ago

What is the best way to contact Urban Tailz?

We believe communication is one of the most important aspects of our business so we have made it as easy as possible to get in touch with us when needed. You can chat online with us via our website (…

Updated 2 years ago

What are your hours?

We are available for dog walks and pet sitting 7am to 9:30pm 365 days a year. Our regular office hours are 9am to 6pm Monday through Friday. There is always a manager on-duty during our dog walking h…

Updated 2 years ago

How long have you been in business?

Urban Tailz was started in May of 2000. We have enjoyed many years caring for the pets of Chicago and hope to spend many more years taking care of your pets!

Updated 2 years ago

Do you have boarding facilities?

We do not have boarding facilities so we are unable to board your pets.

Updated 2 years ago

Do you run background checks?

Of course! We care just as much as you do about our new dog walkers being trustworthy while taking care of our client's pets and being in our client's homes. We run background checks on all new walke…

Updated 2 years ago

Are you Licensed and Insured?

Urban Tailz is insured and bonded through Kennel Pro. Kennel Pro is highly regarded in the pet sitting industry. Clients have access to our up-to-date insurance information in the documents tab on th…

Updated 2 years ago