How are my keys handled?

We ask for 2 sets of keys if possible. We understand it might not be possible if you have high-security keys or live in a high rise. 1 set of keys stays in your provided Urban Tailz lockbox that you have access to at anytime, and 1 set stays in office in case of emergency. If you live in a doorman building, then it's completely fine to leave a set with the doorman. We are also comfortable using garage codes or codes if you have a pin-code lock installed.

Urban Tailz will hold onto keys for up to 1 year of client inactivity for dog walking clients and 2 years of inactivity for cat sitting clients. We will destroy keys after these periods of inactivity.

How did we do?

Why are you different than other dog walking companies?

How do you train your walkers?