Why do you need two sets of keys?
Are there fees for last-minute scheduling?
Do you use Lockboxes?
What is the price for a dog walk?
What if I don't need walks often?
What is your cancellation policy?
Do you provide night or weekend dog walks?
What are puppy walks?
Do you do walks on holidays?
Are you accepting new dog walking clients?
Can I have my walker's phone number?
I have more than one dog. Is there a charge for an extra pet?
Do you offer dog walking packages?
What happens in emergencies?
Can you feed my pet during their visit?
How do the walkers communicate with clients?
Do You Provide Appointment Times?
My dog has been aggressive in the past. Can I still be a client?
Will my dog be walked with other dogs?
Will you take my pet to the dog park?
Can I meet my walker?
Will I always have the same walker?
What is the price for a cat visit?
Are you accepting new cat sitting clients?
Can I have my cat sitter's phone number?
I put in a schedule request but my visits still say pending. What's up?
What is your policy on scheduling visits over the winter holidays?
How does scheduling cat visits work?
Can you give my cat meds if needed?
Do you accept new clients over the holidays?
Can I meet my cat sitter?
What do your cat visits entail?
What is the price for house sitting?
How should I schedule a house sitting?
Will the house sitter follow the rules of my house?
I need someone to watch my dog for a few hours. Is that possible?
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
Do you do house sitting over the holidays?
What is your house sitting cancellation policy?
Will the house sitter have a party in my home?
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Does the house sitter need a bed to sleep on?
Do I have to feed the house sitter?
How does your house sitting work?
Can you watch my pet(s) during the day?
Can you help make my pet(s) a part of my wedding?
Do you provide transportation?
Why are you different than other dog walking companies?
How are my keys handled?
How do you train your walkers?
What is the best way to contact Urban Tailz?
What are your hours?
How long have you been in business?
Do you have boarding facilities?
Do you run background checks?
Are you Licensed and Insured?
What areas do you service?
Can I purchase gift cards for family or friends?
Why do I have a short-notice surcharge on my bill?
Where can I access my invoices?
I don't want my credit card charged automatically. What do I do?
How long do I have to pay my bill?
How often do you invoice?
What forms of payment do you accept?
Should I tip my walker?
Your Online Account
We ask for 2 sets of keys if possible. We understand it might not be possible if you have high-security keys or live in a high rise. 1 set of keys stays in your provided Urban Tailz lockbox that you have access to at anytime, and 1 set stays in office in case of emergency. If you live in a doorman building, then it's completely fine to leave a set with the doorman. We are also comfortable using garage codes or codes if you have a pin-code lock installed.
Urban Tailz will hold onto keys for up to 1 year of client inactivity for dog walking clients and 2 years of inactivity for cat sitting clients. We will destroy keys after these periods of inactivity.