How are my keys handled?
We ask for 2 sets of keys if possible. We understand it might not be possible if you have high-security keys or live in a high rise. 1 set of keys stays with your regular walks and 1 set stays in office in case of emergency. Also, having 2 sets of keys makes scheduling a night/weekend walk much easier and faster.
Urban Tailz will hold onto keys for up to 1 year of client inactivity. We will destroy keys after 1 year of client inactivity.