Why do you need two sets of keys?
Are there fees for last-minute scheduling?
Do you use Lockboxes?
What is the price for a dog walk?
What if I don't need walks often?
What is your cancellation policy?
Do you provide night or weekend dog walks?
What are puppy walks?
Do you do walks on holidays?
Are you accepting new dog walking clients?
Can I have my walker's phone number?
I have more than one dog. Is there a charge for an extra pet?
Do you offer dog walking packages?
What happens in emergencies?
Can you feed my pet during their visit?
How do the walkers communicate with clients?
Do You Provide Appointment Times?
My dog has been aggressive in the past. Can I still be a client?
Will my dog be walked with other dogs?
Will you take my pet to the dog park?
Can I meet my walker?
Will I always have the same walker?
What is the price for a cat visit?
Are you accepting new cat sitting clients?
Can I have my cat sitter's phone number?
I put in a schedule request but my visits still say pending. What's up?
What is your policy on scheduling visits over the winter holidays?
How does scheduling cat visits work?
Can you give my cat meds if needed?
Do you accept new clients over the holidays?
Can I meet my cat sitter?
What do your cat visits entail?
What is the price for house sitting?
How should I schedule a house sitting?
Will the house sitter follow the rules of my house?
I need someone to watch my dog for a few hours. Is that possible?
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
Do you do house sitting over the holidays?
What is your house sitting cancellation policy?
Will the house sitter have a party in my home?
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Does the house sitter need a bed to sleep on?
Do I have to feed the house sitter?
How does your house sitting work?
Can you watch my pet(s) during the day?
Can you help make my pet(s) a part of my wedding?
Do you provide transportation?
How are my keys handled?
Why are you different than other dog walking companies?
How do you train your walkers?
What is the best way to contact Urban Tailz?
What are your hours?
How long have you been in business?
Do you have boarding facilities?
Do you run background checks?
Are you Licensed and Insured?
What areas do you service?
Can I purchase gift cards for family or friends?
Why do I have a short-notice surcharge on my bill?
Where can I access my invoices?
I don't want my credit card charged automatically. What do I do?
How long do I have to pay my bill?
How often do you invoice?
What forms of payment do you accept?
Should I tip my walker?
Your Online Account
Our walkers spend the first week with Urban Tailz in training. We have each manager take the walker out on a training walk so the walker gets a different perspective from each manager (we've all been doing this a long time!). We teach walkers the proper way to walk a dog including how to read a dog's behavior. We want them to know a wagging tail doesn't always mean a happy dog! We go over emergency situations and techniques needed to avoid certain situations like dog attacks, dog bites, or dogs running away. Each walker has a group chat set up so they can contact all managers at once with any question/issue they might have. They also have a manager who oversees their work depending on location in the city.
We then slowly build up the new walker's dog walking route so they're not overwhelmed to start. We will introduce them to a couple of the dogs on their route each day. We give them tips on each individual dog based on our past experience with the dog. We show them where everything is in the home (so they're not walking in blind). Every walk is done with a partner to start. When they feel comfortable with a dog and home, they will do the next walk on their own. If they feel like they need more help with a dog, then we will meet the walker again to do the walk with them. A walker will never do a walk alone until they're comfortable!