Why do you need two sets of keys?
Are there fees for last-minute scheduling?
Do you use Lockboxes?
What is the price for a dog walk?
What if I don't need walks often?
What is your cancellation policy?
Do you provide night or weekend dog walks?
What are puppy walks?
Do you do walks on holidays?
Are you accepting new dog walking clients?
Can I have my walker's phone number?
I have more than one dog. Is there a charge for an extra pet?
Do you offer dog walking packages?
What happens in emergencies?
Can you feed my pet during their visit?
How do the walkers communicate with clients?
Do You Provide Appointment Times?
My dog has been aggressive in the past. Can I still be a client?
Will my dog be walked with other dogs?
Will you take my pet to the dog park?
Can I meet my walker?
Will I always have the same walker?
What is the price for a cat visit?
Are you accepting new cat sitting clients?
Can I have my cat sitter's phone number?
I put in a schedule request but my visits still say pending. What's up?
What is your policy on scheduling visits over the winter holidays?
How does scheduling cat visits work?
Can you give my cat meds if needed?
Do you accept new clients over the holidays?
Can I meet my cat sitter?
What do your cat visits entail?
What is the price for house sitting?
How should I schedule a house sitting?
Will the house sitter follow the rules of my house?
I need someone to watch my dog for a few hours. Is that possible?
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
Do you do house sitting over the holidays?
What is your house sitting cancellation policy?
Will the house sitter have a party in my home?
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Does the house sitter need a bed to sleep on?
Do I have to feed the house sitter?
How does your house sitting work?
Can you watch my pet(s) during the day?
Can you help make my pet(s) a part of my wedding?
Do you provide transportation?
Why are you different than other dog walking companies?
How are my keys handled?
How do you train your walkers?
What is the best way to contact Urban Tailz?
What are your hours?
How long have you been in business?
Do you have boarding facilities?
Do you run background checks?
Are you Licensed and Insured?
What areas do you service?
Can I purchase gift cards for family or friends?
Why do I have a short-notice surcharge on my bill?
Where can I access my invoices?
I don't want my credit card charged automatically. What do I do?
How long do I have to pay my bill?
How often do you invoice?
What forms of payment do you accept?
Should I tip my walker?
Your Online Account
Urban Tailz has been in business since 2000 making us one of the oldest dog walking companies in Chicago. We have learned a lot along the way and believe our experience gives us a leg up on other dog walking companies. We also provide flexibility that other companies cannot match. We provide the most flexible cancellation policy of any dog walking company in Chicago. We are able to schedule a walk last-minute when needed. We know people have crazy schedules, and we work for you. Not the other way around. Need a last-minute dinner walk or forgot to schedule a midday walk until well into the day? Just let us know. We've got you covered.
We also believe that being transparent with clients is extremely important. We know trust is the most important aspect of our jobs. You trust us with your pets, and we want to make sure you are as comfortable as we can make you. If you feel like your walker isn't the right fit for you and your pet, please let us know! We will make an adjustment immediately.
If we're having issues with your pet we will be upfront and let you know. Not every dog feels comfortable with every person coming into their home. We have had many current clients tell us their old dog walking company never had issues with their pet or their pet never reacted that way to their old walker. We'll send a client a video of the behavior, and they are stunned. We want to work through the problems instead of pretending everything is going perfectly. We want clients to get the best service for the price they are paying.
We also make it as easy as possible to get in touch with us when you need us. You can chat with us on our website, you can send us a quick text, give us a call, email us, or message us through the Time to Pet app. Whatever is easiest for you. We're available when you need us, and no question/concern is too small.
Also, they might be biased, but all of our mothers have told us we're absolutely the best!