Why do you need two sets of keys?
Are there fees for last-minute scheduling?
Do you use Lockboxes?
What is the price for a dog walk?
What if I don't need walks often?
What is your cancellation policy?
Do you provide night or weekend dog walks?
What are puppy walks?
Do you do walks on holidays?
Are you accepting new dog walking clients?
Can I have my walker's phone number?
I have more than one dog. Is there a charge for an extra pet?
Do you offer dog walking packages?
What happens in emergencies?
Can you feed my pet during their visit?
How do the walkers communicate with clients?
Do You Provide Appointment Times?
My dog has been aggressive in the past. Can I still be a client?
Will my dog be walked with other dogs?
Will you take my pet to the dog park?
Can I meet my walker?
Will I always have the same walker?
What is the price for a cat visit?
Are you accepting new cat sitting clients?
Can I have my cat sitter's phone number?
I put in a schedule request but my visits still say pending. What's up?
What is your policy on scheduling visits over the winter holidays?
How does scheduling cat visits work?
Can you give my cat meds if needed?
Do you accept new clients over the holidays?
Can I meet my cat sitter?
What do your cat visits entail?
What is the price for house sitting?
How should I schedule a house sitting?
Will the house sitter follow the rules of my house?
I need someone to watch my dog for a few hours. Is that possible?
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
Do you do house sitting over the holidays?
What is your house sitting cancellation policy?
Will the house sitter have a party in my home?
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Does the house sitter need a bed to sleep on?
Do I have to feed the house sitter?
How does your house sitting work?
Can you watch my pet(s) during the day?
Can you help make my pet(s) a part of my wedding?
Do you provide transportation?
Why are you different than other dog walking companies?
How are my keys handled?
How do you train your walkers?
What is the best way to contact Urban Tailz?
What are your hours?
How long have you been in business?
Do you have boarding facilities?
Do you run background checks?
Are you Licensed and Insured?
What areas do you service?
Can I purchase gift cards for family or friends?
Why do I have a short-notice surcharge on my bill?
Where can I access my invoices?
I don't want my credit card charged automatically. What do I do?
How long do I have to pay my bill?
How often do you invoice?
What forms of payment do you accept?
Should I tip my walker?
Your Online Account
Updated by Erik Johnson
We ask that you schedule all midday walks before 9am the day of. If you do not schedule your regular midday walk by 9am the day of, then there is a small $3 short-notice surcharge fee added to the walk. This only applies to regular 10am to 4pm midday walks and does not apply to evening walks.
Weekend visits are more difficult for us to get scheduled, so we ask for 24-hr notice for all weekend visits. If you do not schedule with 24-hr notice for any weekend visit, then there is a $5 short-notice surcharge added to the walk.