Why do I have a short-notice surcharge on my bill?

We ask that you schedule all midday walks before 9am the day of. If you do not schedule your regular midday walk by 9am the day of, then there is a small $3 short-notice surcharge fee added to the walk. This only applies to regular 10am to 4pm midday walks and does not apply to evening walks.

Weekend visits are more difficult for us to get scheduled, so we ask for 24-hr notice for all weekend visits. If you do not schedule with 24-hr notice for any weekend visit, then there is a $5 short-notice surcharge added to the walk.

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