Why do you need two sets of keys?
Are there fees for last-minute scheduling?
Do you use Lockboxes?
What is the price for a dog walk?
What if I don't need walks often?
What is your cancellation policy?
Do you provide night or weekend dog walks?
What are puppy walks?
Do you do walks on holidays?
Are you accepting new dog walking clients?
Can I have my walker's phone number?
I have more than one dog. Is there a charge for an extra pet?
Do you offer dog walking packages?
What happens in emergencies?
Can you feed my pet during their visit?
How do the walkers communicate with clients?
Do You Provide Appointment Times?
My dog has been aggressive in the past. Can I still be a client?
Will my dog be walked with other dogs?
Will you take my pet to the dog park?
Can I meet my walker?
Will I always have the same walker?
What is the price for a cat visit?
Are you accepting new cat sitting clients?
Can I have my cat sitter's phone number?
I put in a schedule request but my visits still say pending. What's up?
What is your policy on scheduling visits over the winter holidays?
How does scheduling cat visits work?
Can you give my cat meds if needed?
Do you accept new clients over the holidays?
Can I meet my cat sitter?
What do your cat visits entail?
What is the price for house sitting?
How should I schedule a house sitting?
Will the house sitter follow the rules of my house?
I need someone to watch my dog for a few hours. Is that possible?
I'm just looking for house sitting services. Do I need to be a regular dog walking client?
Do you do house sitting over the holidays?
What is your house sitting cancellation policy?
Will the house sitter have a party in my home?
I have cameras in my home. Is it okay to leave them turned on while the house sitter is staying in my home?
Does the house sitter need a bed to sleep on?
Do I have to feed the house sitter?
How does your house sitting work?
Can you watch my pet(s) during the day?
Can you help make my pet(s) a part of my wedding?
Do you provide transportation?
Why are you different than other dog walking companies?
How are my keys handled?
How do you train your walkers?
What is the best way to contact Urban Tailz?
What are your hours?
How long have you been in business?
Do you have boarding facilities?
Do you run background checks?
Are you Licensed and Insured?
What areas do you service?
Can I purchase gift cards for family or friends?
Why do I have a short-notice surcharge on my bill?
Where can I access my invoices?
I don't want my credit card charged automatically. What do I do?
How long do I have to pay my bill?
How often do you invoice?
What forms of payment do you accept?
Should I tip my walker?
Your Online Account
How our house sitting works is you'll let us know when you'd like us to move into your home and then when you'd like us to move out that last day before you arrive back home. We'll move into your home, sleep over, spend most of our free time taking care of your pup, and doing anything you need done around the house (bringing in the mail, watering plants, etc).
There might be times we need to leave your home to do other walks, run errands, etc, but we will never leave your pup for more than 5 hours at a time and no more than 8 hours in a day. We'll make sure your pup is fed during their normal feeding schedule, and we'll make sure they get plenty of walks and playtime while we're living in your home. We send lots of email or text updates (your choice) letting you know how the day went, and will include some fun pictures of how we spent our day playing. We try to make your time away as stress-free as possible.
Our house sitting services are $65/day and then there's a sliding scale for that last day when you get home depending on how long you need us to stay before you'll be home.
We have many great house sitters and always try to keep thing as consistent as possible, so we'll figure out what sitter works best for your needs and schedule, and will always ask them first when you need to schedule a house sitting. We set up an initial meeting with you and the house sitter so they can meet your pet and so you can go over everything with them. We also send a short questionnaire to new house sitting clients detailing the rules of your home so you and the house sitter are on the same page while they are staying in your home. If for some reason your usual sitter is unavailable during one of your subsequent schedule requests, we will find a suitable replacement and have them come over beforehand so you and your pup can meet them as well.